SalesPlay - Help Center

⚠️ Important Guidelines Before Uploading

To avoid errors and ensure a smooth upload, please follow these rules:

• Create categories first &ndash, The category names you enter in the CSV must match exactly with the ones already created in your POS system (case-sensitive).
• Clear formatting &ndash, If copying data from Excel or Google Sheets, use &ldquo,Clear Format&rdquo, to remove hidden styles or characters.
• No duplicate product codes &ndash, Every product must have a unique product_code.
• Error messages &ndash, If something goes wrong, the system will show the row, column, and issue.
• Shop-specific format &ndash, The CSV file is unique to each shop. Don&rsquo,t reuse the same file for other shops.
• No emojis or special characters &ndash, Avoid using emojis, symbols (%, &,, @, etc.), or quotes in any fields.
• Don&rsquo,t change headers &ndash, The CSV has 30 column headers. Do not rename, delete, or move them. Just fill in what you need.
• Max 2000 rows per file &ndash, If you have more than 2000 products (e.g., 5500), split them into multiple CSV files.
• Trim spaces &ndash, Remove extra spaces at the beginning or end of product names, codes, or prices.
• Correct number format &ndash, Prices and stock values should be plain numbers (no currency symbols).
• Don&rsquo,t leave key fields blank &ndash, At minimum, fill in the 5 basic columns (see below).
• Correct file type &ndash, Save the file as CSV UTF-8 (Comma delimited).
• Using non-English language? &ndash, Make sure to save the file as CSV UTF-8 (Comma delimited) to avoid upload errors.
• Try a test upload &ndash, If you&rsquo,re new to this, try uploading 5 products first to make sure everything works.